We work hard to get your order to you quickly and reliably.
In-stock orders typically ship within 1–2 business days after any required payment and account verification are complete. This is processing time; carrier transit time is additional. Tracking information will be provided once your order ships.
Orders ship best way from our Bennett, Colorado warehouse, using FedEx, UPS, USPS, or another appropriate carrier. Will-call pickup is not available.
Standard retail orders ship for a $5.99 flat rate, as shown at checkout. Distributor orders follow the freight policy below.
Approved distributor accounts qualify for:
Freight charges apply to distributor orders that do not meet these qualifications.
If an order qualifies for free freight and ships in separate shipments because of backorders, that qualification continues until the original order is complete.
If we cannot ship within the stated processing time, we will notify you, provide an updated shipping estimate when available, and offer the choice to accept the delay or cancel the unshipped merchandise for a refund.
We make checkout simple and secure.
We accept major credit and debit cards through Lightspeed Payments, as well as PayPal. Online payments are processed securely through the selected payment provider.
Distributor pricing and account privileges require HORT approval. Opening a distributor account does not automatically establish credit terms.
All new distributor accounts begin on a prepaid basis. Payment by credit card or bank transfer is required before shipment. After establishing satisfactory order and payment history, distributors may apply for credit terms, subject to HORT’s review and approval.
Net 30 at checkout is available only to distributor accounts with approved credit terms. Selecting this option does not establish or extend credit approval.
Use the email associated with your approved distributor account when ordering. Orders are subject to account verification, available credit, and HORT approval before processing.
For accounts approved for 2% 10, Net 30:
Approved credit purchases do not require payment at checkout. We will email your invoice with payment instructions. Your signed account agreement and written HORT account approval also apply to distributor purchases.
For account or payment questions, contact accounting@hortind.com.
